a. User Initiated Cancellation:
Users can cancel subscription plans by providing notice before the next billing cycle.
Cancellation requests must be submitted through the user account or by contacting our customer support.
b. Refund Process:
Refunds will be processed based on the remaining unused portion of the subscription.
Refund amounts will be credited to the original payment method used during the subscription purchase.
a. User Initiated Cancellation:
Projects can be canceled within a specified timeframe as communicated during the project initiation phase.
Cancellation requests must be submitted in writing through email or our designated communication channels.
b. Cancellation Fees:
Cancellation fees may apply based on the stage of the project and the work completed.
The fee structure will be outlined in the project agreement.
c. Initiated by AlkaTech:
If AlkaTech initiates the cancellation, a full refund or alternative arrangements will be offered.
a. Cancellation Policies:
Cancellation policies for hardware and infrastructure services will be outlined in individual agreements.
Users are advised to review these terms before entering into any hardware or infrastructure service contracts.
a. Tally Backup Services:
Users are eligible for a refund based on the remaining unused subscription period.
b. Web Development Services:
Refunds are subject to the terms outlined in the project agreement.
Completed work and project stages may affect the refund eligibility.
c. Hardware and Infrastructure:
Refund eligibility for hardware and infrastructure services will be detailed in respective service agreements.
For cancellation requests, refund inquiries, or any further clarification on our Cancellation and Refund Policy, please contact our customer support at contact@alkatech.in.
AlkaTech reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.